Faq

Have a question about our jewellery, orders, or policies? Here are answers to what customers ask us most.

Are your diamonds certified and natural?

Yes. Every diamond we use is 100% natural and IGI or GIA certified for authenticity and quality. Certification details are listed on each product page.

What is your return and exchange policy?

You can request a return or exchange within 7 days of delivery, provided the item is unused and in its original packaging. Full details are available on our Return & Refund Policy page.

How do I find my correct ring size?

Check our Ring Size Guide page for an easy, at-home method to measure your finger accurately. If you are still unsure, our team is happy to help you choose the right size before you order.

Do you offer a lifetime exchange or buy-back?

Yes, selected designs come with a lifetime exchange option, and we also offer a buy-back facility valued against the prevailing gold rate. Terms vary by product and are confirmed at the time of purchase.

Is my payment and personal information secure?

Yes. All payments are processed through secure, encrypted payment gateways, and we never store your full card details on our servers. See our Privacy Policy for more on how we handle your information.

How long will my order take to arrive?

Ready-to-ship orders usually arrive within 3-7 business days after dispatch. Made-to-order pieces take longer to craft. See our Shipping Policy for full timelines.

Can I get a piece customised or made-to-order?

Yes, we offer customisation on select designs, including engraving and made-to-order pieces. Reach out to our team with your requirements and we will guide you through the process.

How can I contact Adirupa Jewels?

Our team is available at sales@adirupajewels.com or +91 97693 32111 for any questions about products, orders, or policies.